Privacy Policy

1. INTRODUCTION

Poe.AI ("Platform"), operated by [Company Name] ("Company," "we," or "us"), is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our AI-driven tools, services, and website (collectively, "Services"). By accessing the Platform, you agree to this Policy. If you disagree, cease use immediately.

2. DATA WE COLLECT

2.1 Information You Provide

• Account Data: Name, email, username, payment details, and contact information.
• User Content: Inputs, prompts, files, and AI-generated outputs ("AI Outputs").
• Communications: Support inquiries, feedback, and survey responses.

2.2 Automatically Collected Data

• Usage Data: IP address, device type, browser, timestamps, pages visited, and interactions with AI features.
• Technical Data: Cookies, pixel tags, log files, and analytics (see Section 7).
• AI Training Data: Anonymized or aggregated User Content to improve AI models.

2.3 Third-Party Data

• Social media integrations (e.g., Google, Facebook login) may share profile data per your permissions.
• Payment processors (e.g., Stripe, PayPal) share transaction details.

3. HOW WE USE YOUR DATA

We use your information to:

• Deliver Services: Generate AI Outputs, process payments, and manage accounts.
• Improve AI Models: Train algorithms using anonymized User Content.
• Communicate: Send updates, security alerts, and marketing (opt-out available).
• Secure the Platform: Detect fraud, abuse, and unauthorized access.
• Legal Compliance: Fulfill regulatory obligations and enforce our Terms.

4. DATA SHARING AND DISCLOSURE

4.1 Third-Party Service Providers

We share data with:

• Hosting and cloud storage providers (e.g., AWS, Google Cloud).
• Payment processors and fraud detection services.
• Analytics tools (e.g., Google Analytics) to monitor usage trends.

4.2 Legal and Safety Disclosures

We may disclose data to:

• Comply with court orders, subpoenas, or government requests.
• Protect rights, safety, or property, including during mergers/acquisitions.

4.3 Non-Personal Data

We may share aggregated, anonymized data for research, marketing, or partnerships.

4.4 We Do Not Sell Your Data

We do not sell personal information to third parties for marketing purposes.

5. DATA RETENTION AND DELETION

Retention Period: We retain data as long as your account is active or necessary for legal/compliance purposes.

Deletion Requests: Delete your account via Platform settings. Residual data (e.g., backups, logs) may persist for 90 days.

AI Training Data: Anonymized data used for model training cannot be deleted.

6. DATA SECURITY

Industry Standards: Encryption (SSL/TLS), access controls, and regular security audits.

Limitations: No method of transmission or storage is 100% secure. Report breaches to [Security@poeai.app].

7. COOKIES AND TRACKING TECHNOLOGIES

Types: Session cookies, persistent cookies, and third-party tracking pixels.

Purposes: Authentication, preferences, analytics, and targeted ads.

Opt-Out: Adjust browser settings or use our cookie preference center.

8. INTERNATIONAL DATA TRANSFERS

Data may be transferred to and processed in countries outside your residence (e.g., U.S., EU).

We use Standard Contractual Clauses (SCCs) or adequacy decisions to safeguard transfers.

9. YOUR PRIVACY RIGHTS

9.1 General Rights

Depending on your jurisdiction, you may:

• Access, correct, or delete personal data.
• Restrict processing or object to direct marketing.
• Request data portability in a machine-readable format.

9.2 CCPA/CPRA (California Residents)

• Right to opt out of "sales" or "sharing" of personal data (though we do not sell data).
• Right to non-discrimination for exercising privacy rights.

9.3 GDPR (EU/UK Residents)

• Withdraw consent at any time.
• Lodge complaints with a supervisory authority.

Submit Requests: Email [Privacy@poeai.app] with proof of identity.

10. CHILDREN'S PRIVACY

The Platform is not intended for users under 13. We do not knowingly collect data from children.

Users aged 13–18 must have parental consent.

11. AI-SPECIFIC DISCLOSURES

Inputs and Outputs: User Content and AI Outputs may be stored to improve Services, resolve disputes, or comply with laws.

Bias and Accuracy: AI Outputs may reflect inherent biases in training data. We do not guarantee accuracy.

12. POLICY UPDATES

We may update this Policy. Material changes (e.g., new data uses) will be notified via email or Platform alerts.

Continued use after updates constitutes acceptance.

13. CONTACT INFORMATION

For questions, data requests, or complaints:

Email: Privacy@poeai.app

Address: [Company Address]